FAQs - Frequently Asked Questions
About Our Products
Q: What types of cleaning products do you offer?
A: Hent specializes in a wide range of household cleaning products, including but not limited to, multi-surface cleaners, bathroom cleaners, kitchen cleaners, floor cleaners, and glass cleaners. Our products are designed to meet all of your cleaning needs efficiently and effectively.
Q: Are your cleaning products eco-friendly?
A: Yes, we are committed to sustainability. Our products are formulated with environmentally friendly ingredients whenever possible, aiming to reduce harm to the ecosystem while providing a powerful cleaning solution for your home.
Q: Can your products be used around children and pets?
A: The safety of your family and pets is our top priority. Our products are developed to be as safe as possible when used according to the label instructions. However, as with any cleaning products, it's important to use them responsibly and store them out of reach of children and pets.
Ordering and Shipping
Q: How can I order your products?
A: You can order our products directly through our website, www.hent.in. Simply browse our product selection, add items to your cart, and follow the checkout process.
Q: Do you ship internationally?
A: Currently, we ship our products within India. We are looking to expand our shipping options in the future to include international destinations. Please check back for updates or contact our customer service for more information.
Q: How long does shipping take?
A: Shipping times can vary depending on your location and the shipping option you select at checkout. Typically, orders are processed and shipped within 1-3 business days, with delivery taking an additional 3-5 business days.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 15 days of purchase if you're not completely satisfied with our products. Items must be returned in their original condition and packaging. Please visit our Return Policy page for more detailed information.
Q: How do I request a refund?
A: If you would like to request a refund, please contact our customer service with your order details and the reason for the refund. Our team will guide you through the process.
Safety and Allergies
Q: Are your products tested for allergies?
A: While we strive to create products that are gentle and safe, we understand that sensitivities can vary from person to person. We recommend reviewing the product ingredients listed on our website and conducting a patch test before use if you have sensitive skin or allergies.
Customer Service
Q: How can I contact customer service?
A: You can reach our customer service team via email at support@hent.in or through our online contact form on the website. Our team is available to assist you with any questions or concerns you may have.
Q: Where can I provide feedback about your products?
A: We welcome and value your feedback! Please feel free to share your thoughts and experiences with our products by contacting our customer service or leaving a review on the product page on our website.