Refund Policy

Thank you for shopping at www.hent.in, the official website for Harshal Enterprises, your trusted source for household cleaning products. We stand behind the quality of our products and want every purchase to be a positive experience. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review our policy on refunds and returns.

1. General Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.

2. Receipt or Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

3. Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

4. Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at.

5. Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

6. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hent.in and send your item to: Harshal Enterprises, Shivaji Nagar, Varangaon, pin - 425305.

7. Shipping

To return your product, you should mail your product to: Harshal Enterprises, Shivaji Nagar, Varangaon, pin - 425305.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

8. Questions

If you have any questions about our returns and refunds policy, please contact us at:

Email: support@hent.in

Thank you for choosing Hent for your household cleaning needs. We look forward to serving you.